Hello Factory, thank you for sharing your review of Qualia Senolytic. We are sorry to hear you felt our automated response when canceling your one subscription online was not to your liking. We are happy to assist you with managing your account and view upcoming charges. Of note, once you are subscription, you do get a 15% off price on the product, plus you earn Qualia Rewards to use towards future purchases. Our support team has reached out to you to offer assistance if you'd like.