Our Commitment to Accessibility
Qualia is committed to providing excellent service to our customers and
potential customers, regardless of their abilities. As we state in our mission - we strive to provide the
highest quality possible in every aspect of our products, and this includes the highest quality information
and customer service. We want to ensure that ALL users of Qualia products are able to access our
products, information, and services. We are committed to providing an accessible environment where
everyone is able to achieve their goals.
Our Mission and Action
Our products and services are built on the concept of Qualia, which promotes supporting the entire
spectrum of meaningful subjective human experiences. We want to celebrate the quality of what it is
like to be you, so we are committed to creating an inclusive experience that allows us to connect with
you in a way that you are most comfortable with. Qualia is dedicated to providing a
meaningful customer experience, and we realize that a critical part of that is accessibility. We’ve
adopted the internationally recognized Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
standard for our web pages, PDFs, and multimedia assets. In addition, here are some ways
we’re incorporating accessibility into our Qualia culture:
- Providing training for our employees about disabilities and accessibility awareness, so that
they make our products and customer support accessible to all. - Conducting accessibility testing of products and services to find areas for improvement and
continue to enhance our offerings for all customers. - Taking a proactive approach by incorporating accessibility practices and testing throughout
the development of not only our digital experience, but for all avenues of customer support. - Partnering with industry-leading accessibility expert Deque and their Accessibility Certification
Service for consulting, monitoring, and certification of accessibility compliance.
Need Assistance?
As a valued member of The Collective, your needs are important to us. We put customer service at the
heart of what we do. If the format of any material on this website interferes with your ability to access
or comprehend information, please let us know.
- Submit an online request or inquiry.
- Email us at [email protected]
- Give us a call at 1- (855) 281-2328
- We accept Relay Calls-- just dial 711
- Write us at 2011 Palomar Airport Road Suite 101 - PMB 160 Carlsbad, CA 92011
We promise to provide high quality and personal service, respond quickly, and thoroughly, and ensure your experience is a meaningful one.
Regarding Third Party Sites
A Notice on Third Party Content: Qualia website utilizes some third-party content and services. Qualia has high expectations of quality, value, service, and respect of diversity from third-party suppliers and sites. However, we cannot guarantee the accessibility of third-party content. If you experience difficulty and would like assistance using any portion of our site, please contact us by calling or texting to (855) 281-2328 or using our online contact form.
Accessibility Certification Service
About Deque
Deque is a trusted leader in digital accessibility that provides web accessibility software and services with a mission of digital equality. Deque’s suite of industry-leading testing tools are utilized to audit and monitor customer sites and apps for accessibility issues, put preventative measures in place to prevent accessibility issues, and work through remediation.